Refund Policy
Last updated: 7 October 2026 · Wings2Aspirations Startup India Pvt Ltd
This policy explains the conditions under which refunds may or may not be granted for the one-time payment required to access the paid features of MakeMyCareer.AI, operated by Wings2Aspirations Startup India Pvt Ltd.
1. No-refund statement
All payments made to MakeMyCareer.AI for access to the Service are final and non-refundable, except for the specific, limited exceptions in Section 4. Nothing in this policy limits any right you have under applicable consumer-protection law.
2. Why we have this policy
Our Service uses advanced, high-cost AI technology (Azure OpenAI) to generate personalised career guidance reports and run interactive counseling. Payment is required before onboarding to:
- Cover resource costs: the computing and licensing costs of generating your personalised report and activating the AI counselor start immediately.
- Prevent abuse: to stop casual or non-serious use of expensive AI resources.
The free career quiz lets you try the approach before you pay.
3. What your payment provides
- AI-generated personalised career recommendation report based on your academic and personality inputs.
- Access to the AI counselor chat for guidance and questions, within your plan's limits.
- University and scholarship search tools using our curated list and AI suggestions, with a shareable parent summary and deadline reminders.
- Account onboarding: server space and resources to maintain your data and personalised journey.
4. Limited refund exceptions (our fault only)
| Case | Condition | Process |
|---|
| A. Total service failure | A confirmed technical error on the Company's part prevents you from accessing any part of the paid service within 48 hours of payment. | Submit an exception request within 48 hours of payment; we must confirm the systemic failure. If confirmed we process a full refund. |
| B. Duplicate payment | You are charged twice for the same service because of a banking or payment-gateway error. | We refund the second, duplicate transaction only. |
5. Where no refund is given
Refunds are not issued for dissatisfaction, change of plans or subjective outcomes, because the core service value (AI resource usage) has been consumed. This includes, but is not limited to:
- Change of mind: you no longer need the service or choose a different path after payment.
- Subjective dissatisfaction: you do not like or agree with the recommendations or the AI counselor's responses.
- Information available elsewhere: you find some information (for example university details) for free.
- Inaccurate input: inaccurate or incomplete information you provided leads to unsatisfactory results.
- Unused access: you do not log in or use the service after paying.
- Service completion: you complete the journey but are unhappy with the result or outcome.
6. How to request an exception refund
- Email Support@MakeMyCareer.AI.
- Use the subject line: REFUND EXCEPTION REQUEST - [Your Registered Email].
- In the email give: your full name, date and time of payment, transaction ID / reference number, and a detailed explanation of the technical failure or duplicate charge.
7. Refund processing time
If an exception refund is approved, the amount is returned to the original payment method within 7 to 14 business days of approval. Your bank or financial institution may take additional time to credit it.
8. Contact
For refund requests and payment concerns: Support@MakeMyCareer.AI